Whistleblower and Ethics Hub
Complaints hub and Irregularities Communication
The Whistleblower and Ethics Hub is a specific, independent whistleblowing channel that promotes anonymity and confidentiality, through which employees, customers, suppliers and other stakeholders of your Organization can, on a voluntary basis, report acts that represent irregularities, such as violations of the Code of Ethics and Conduct, financial and accounting fraud, violations of compliance with the Law on Prevention of Money Laundering and Combating the Financing of Terrorism, among others.
How it works
Registration
The whistleblower is able to register the complaint in a form accessible through a link on the organization's website.
Analysis and treatment
The organization analyzes the complaint directly in the Whistleblower and Ethics Hub, from which it documents its analysis and respective conclusions.
Conclusion and Filing
After analysis and complaint documents were completed, the whistleblower can view the results of the review of their complaint via the Whistleblower and Ethics Hub.
Product features
- Adaptation to the structure of the organisation
- Anonymity vs. identification
- Registration of complaints from other channels
- Safeguarding confidentiality
- Promoting independence
- Complaint handling workflows
- Alert system
- Recording of logs
- Dashboard with statistics data
Adaptation to the structure of the organisation
Ability to tailor the Whistleblower and Ethics Hub to the organisation, being able to create jurisdictions, companies and teams allocated to complaints management.
Anonymity vs. identification
The whistleblower has the option to choose to remain anonymous or to identify themselves. In the case of reports relating to suspected money laundering, the Whistleblower and Ethics Hub proactively encourages anonymity, in compliance with the Act.
Registration of complaints from other channels
The Whistleblower and Ethics Hub allows the registration of complaints from other channels for reporting irregularities, such as, for example, telephone or e-mail, in order to centralise the analysis, treatment and conclusion and filing of all complaints.
Safeguarding confidentiality
Once the whistleblower submits a complaint, he/she receives a reference and a unique password. With these credentials, the whistleblower can consult the status of their complaint at any time without having to identify themselves.
Promoting independence
Should any of the users responsible for reviewing and handling complaints be the subject of a complaint, the Whistleblower and Ethics Hub will automatically forward the complaint to an independent user who will be responsible for reviewing and handling it.
Complaint handling workflows
Existence of tasks and responsibilities associated to user profiles defined in the Whistleblower and Ethics Hub.
Alert system
The Whistleblower and Ethics Hub triggers alerts for its users, whenever they have responsibility for any of the tasks associated with the incoming reports workflow.
Recording of logs
All actions taken by Whistleblower and Ethics Hub users in relation to reports received are recorded to facilitate audits.
Dashboard with statistics data
The Whistleblower and Ethics Hub provides its users a dashboard with graphics and statistics on the complaints received.
One integrated product
The implementation of the Whistleblower and Ethics Hub in your Organisation may be complemented with our support in important stages of its integration and communication to employees and various stakeholders, such as drafting a whistleblowing policy, designing the processes for receiving and handling complaints, implementing complementary channels for receiving complaints (e.g. telephone and e-mail), learning and raising the awareness of employees and designing a communication strategy.
If your organisation does not have sufficient resources to manage the receipt of complaints, you may have a team of experienced PwC employees who are sensitive to complex and particularly sensitive matters, such as a whistleblowing.
PwC staff will receive, log and forward to your organisation reports received through the Whistleblower and Ethics Hub. PwC employees receive regular training on our clients' activities and reportable situations within the Whistleblower and Ethics Hub.
Additionally, PwC employees have proven experience in the management of Whistleblowing Channels, namely the telephone channel, through the diligent collection of information that may be useful to a potential investigation.
Our consistent, on-demand product support team is there for you.
PwC Support
All PwC products have a consistent support model and dedicated client service teams. Our commitment to our clients is at the same high level as any service or project we work on.
Answers at your fingertips, when you need them. And, we are constantly developing new products in real time as our clients’ needs and the world around them evolves.
Follow us
Contact us
